Gartner Research

Government Shared Services Governance That Works

Published: 13 May 2019

ID: G00388573

Analyst(s): John Kost, Neville Cannon

Summary

Many government shared services arrangements around the world are not working because of shared services governance. Government CIOs can learn from our case example to create shared services that focus on proper governance arrangements to align expectations.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Shared Services Must Have a Board of Directors That Includes Representation From Customer Organizations

Case Study

  • Board Directors Must Accept Primacy of Their Fiduciary Responsibility for Success of Shared Services Organizations

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