Gartner Research

Midsize Enterprise CIOs: Take These 4 Key Actions When Deploying SaaS

Published: 14 May 2019

ID: G00385061

Analyst(s): Christian Hestermann


CIOs in midsize enterprises find it difficult to estimate the impact of adopting software-as-a-service business applications like CRM and ERP. Focusing on a few key actions can ensure high-quality decision making takes place.

Table Of Contents
  • Key Challenges



  • Improve Quality Assurance Capabilities by Using Test Automation to Guarantee Data and Process Integrity With Frequent Updates
  • Work With Business Process Owners to Standardize Business Processes
  • Frequently Optimize Business Processes by Leveraging New Features Provided in the SaaS Solution
  • Study and Prepare the Long-Term Financial Impact of the Chosen SaaS Solution by Building a Multiyear TCO Analysis

Case Studies

  • Case Study 1 on “Testing”
  • Case Study 2 on “Testing”
  • Case Study 3 on “Regular Process Optimization”
  • Case Study 4 on “Regular Process Optimization”
  • Case Study 5 on “Total Cost of Ownership”

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