Gartner Research

Toolkit: Product Managers in Retail Can Differentiate Offerings in IT Infrastructure, IaaS and Cloud Services With Effective SLAs

Published: 14 May 2019

ID: G00387636

Analyst(s): Mark Ray , David Ackerman


This Toolkit allows product managers in retail to differentiate offerings in the market by having targeted SLAs that help clients meet IT and retail business requirements. Product managers must review and compare SLAs with this market-based Toolkit to drive maturity in retail-specific IT contracts.

Table Of Contents

When to Use

  • Effective Use of Service Levels

Downloadable Attachments

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