Gartner Research

Insurance CIOs Must Look Past IT and Business Operating Cost Optimization to Give Insurers an Edge

Published: 15 May 2019

ID: G00386852

Analyst(s): Richard Natale


Traditional IT and business cost optimization ideas are variations on common themes such as automation to lower operating process cost. Insurance CIOs who look beyond operations to other cost drivers such as loss adjustment expenses or surrenders can leapfrog competitors, generating business value.

Table Of Contents


  • Introduction
  • Clarifying the Difference Between Cost Optimization and Cost Transformation
  • Measuring the Scalability of IT Spending on Cost and Revenue
  • The Roadmap for Cost Optimization and Cost Transformation

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