Gartner Research

Market Opportunity Map: IT Services, Worldwide

Published: 16 May 2019

ID: G00365309

Analyst(s): Arup Roy , Dean Blackmore , Sandra Notardonato


Demand for IT services continues to shift toward digital business with the rise of cloud and automation-based solutions, the technologies needed to execute digital strategies. Technology general managers need an investment strategy aligned to the future demand for IT services.

Table Of Contents

Market Opportunity Map


Strategic Options

  • Talent Is a Service Provider’s Most Important Asset
  • Cloud Service Markets Are Consolidating and Concentrating Around a Small Group of Leading Public Cloud Service Providers
  • Inorganic Growth Strategy Is More Important Than Ever
  • Use Industry-Focused IP as a Competitive Differentiator
  • Digitalization Is Increasing the Importance of Onshore Resources
  • Client Demand for Innovation in Service Delivery Is on the Rise
  • Don’t Neglect Client-Base Reinvestment
  • Conclusion

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