Gartner Research

Survey Analysis: U.S. Healthcare Payers’ Legacy Modernization Is Not Complete

Published: 17 May 2019

ID: G00384594

Analyst(s): Bryan Cole


Gartner’s study finds that payers have substantially upgraded and replaced IT systems, but their transition to modern IT platforms is still a work in progress. Payer CIOs should use this research to calibrate and accelerate legacy modernization efforts and advance digital capabilities.

Table Of Contents

Survey Objective

  • Legacy IT Systems Hamper Payers’ Digital Progress

Data Insights

  • Payer CIOs’ Responses Demonstrate Both Progress and Significant Remaining Work
  • Payers Cautiously Modernize Administrative Systems
  • Healthcare’s Complexity Adds Risk to Modernization Programs
  • Payers Modernize for Digital Market Share
  • Payers Are Focusing on Digital Optimization More So Than Digital Transformation
  • Recommendations
  • Methodology

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