Salesforce org management requires purposeful planning and administration. Application leaders supporting Salesforce implementations should use the recommendations in this research to assess their single-org, multiorg and master org options.
- Use Single Org When Emphasizing a Standardized Business Process and Intra-BU Collaboration
- Use Multiorg When BUs Require Direct Control and Flexibility on Business Processes and There Is Limited Intra-BU Collaboration
- Use Master Org Architecture When Leveraging Customer Master Data and Corporate Reporting Across Otherwise Independent BUs
Gartner Recommended Reading