Gartner Research

How to Manage Your Salesforce Org Strategy for Optimal Benefit

Published: 20 May 2019

ID: G00389482

Analyst(s): Theodore Travis, Adnan Zijadic

Summary

Salesforce org management requires purposeful planning and administration. Application leaders supporting Salesforce implementations should use the recommendations in this research to assess their single-org, multiorg and master org options.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Single Org When Emphasizing a Standardized Business Process and Intra-BU Collaboration
  • Use Multiorg When BUs Require Direct Control and Flexibility on Business Processes and There Is Limited Intra-BU Collaboration
  • Use Master Org Architecture When Leveraging Customer Master Data and Corporate Reporting Across Otherwise Independent BUs

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