Gartner Research

Reference Model for S&OP System of Differentiation

Published: 20 May 2019

ID: G00387257

Analyst(s): Alex Pradhan , Tim Payne , Amber Salley


A sales and operations planning process has five stages of maturity. At Stage 4 or higher, supply chain technology leaders must evaluate S&OP solutions to support this process, called S&OP system of differentiation. Gartner’s reference model highlights what “good” looks like for an S&OP SOD.

Table Of Contents


  • Stages of S&OP Maturity and Role of Technology
  • Understand the Different Stages of S&OP Maturity
    • Stage 1: React
    • Stage 2: Anticipate
    • Stage 3: Integrate
    • Stage 4: Collaborate
    • Stage 5: Orchestrate
  • Use the S&OP SOD Reference Model to Assess Stage 4 Maturity Technology
    • Key Functional Requirements of an S&OP SOD
  • Bottom Line

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