Gartner Research

2019 Imperatives for IT Services Product Managers

Published: 20 May 2019

ID: G00389703

Analyst(s): Rene Buest , Arthur Villa , Arup Roy , Brendan Williams , David Ackerman


Product managers at IT services providers face role-specific challenges as their clients move further into digital business. They should focus on transforming skills, harnessing AI, reassessing ecosystem commitments and prioritizing their investments to gain an IT services product advantage.

Table Of Contents


  • Introduction
  • Four Market Trends and Their Imperatives for Product Managers in IT Services Providers
    • No. 1 — Enterprise Organizational Skills Are Being Reprioritized
    • No. 2 — Most Enterprise CIOs Are Evaluating AI-Based Efficiencies and Evolution
    • No. 3 — Many IT Services Providers Consider Themselves Part of an Ecosystem or Digital Supply Chain
    • No. 4 — IT Services Buyers Expect Some Vertical Market Specialization/Expertise

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