Gartner Research

The State of Digital Business Transformation for Financial Services Business-Line Leaders

Published: 21 February 2019

ID: G00411787

Analyst(s): Financial Services Business Leader Research Team


Line-of-business leaders, as well as VPs of strategy, operations strategy and digital strategy/innovation, can understand the current state of digital transformation across the financial services industry, including specific approaches, and benchmark their strategy against other firms’ strategies.

Table Of Contents

The Drive Toward Digital

Defining the Digital Business Framework

Financial Services Profiles

Survey Methodology

Broad Trends

Profile Descriptions

Traditional Business

Early-Stage Digital

Digital Fast Follower

Digital Innovator

Digital Transformer


Recommended by the Authors

About This Research


©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.