Ensuring a mutually beneficial and low-risk pricing arrangement is a major challenge in crafting BPO deals. Shared services leaders can use this resource to review the popular BPO pricing models in use today and determine which model or combination of models to use with their service providers.
Table 1: Considering FTE-Based Pricing
Table 2: Considering Fixed-Fee Pricing
Table 3: Considering Transaction-Based Pricing
Table 4: Considering Outcome-Based Pricing
Renegotiating Pricing Arrangements to Include RPA and AI
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