Gartner Research

Common BPO Pricing Models


Ensuring a mutually beneficial and low-risk pricing arrangement is a major challenge in crafting BPO deals. Shared services leaders can use this resource to review the popular BPO pricing models in use today and determine which model or combination of models to use with their service providers.

Published: 04 February 2019

ID: G00707152

Analyst(s): Finance Research Team

Table Of Contents


FTE-Based Pricing

Table 1: Considering FTE-Based Pricing

Fixed-Fee Pricing

Table 2: Considering Fixed-Fee Pricing

Transaction-Based Pricing

Table 3: Considering Transaction-Based Pricing

Outcome-Based Pricing

Table 4: Considering Outcome-Based Pricing

Renegotiating Pricing Arrangements to Include RPA and AI


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