Gartner Research

Video: GE Appliances, A Haier Company — Our S&OP Journey

Published: 21 May 2019

ID: G00407470

Analyst(s): Kiran Bains, Supply Chain Community Contributors, Michael Uskert , Beth Coppinger


Sales and operations planning (S&OP), in the 30-plus years it has been in existence, has become ubiquitous for the management of physical supply chains. In a mature S&OP environment (Stage 3-plus in Gartner’s S&OP maturity model), ownership of the process lies with business leaders that have profit and loss (P&L) responsibility, instead of being entirely led and run by the supply chain. At GE Appliances, the need to transform the organization from a focus on costs, to a focus on growth, meant an overhaul to its current approach to S&OP. In this webinar, Donald Dugan from GE Appliances talks about the journey to transform the S&OP process to match long-term ambitions.

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