Gartner Research

What Your HR Service Portal Knows About Your Employees That You Don’t

Published: 22 May 2019

ID: G00376345

Analyst(s): Melanie Lougee

Summary

Application leaders supporting HR can analyze HR portal traffic to gain valuable insight into the needs and interests of their employee base. These insights should be used to improve the relevance of employee programs and improve employee service.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Select Portal Technology With Robust Analytics and Monitoring
  • Invest the Time and Governance Necessary to Establish and Maintain a Well-Organized HR Knowledge Base
  • Use Insights From Both Unsolicited and Solicited Feedback Mechanisms to Improve HR Service
    • Solicited Feedback
    • Unsolicited Feedback

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