Gartner Research

Vendor Rating: Salesforce

Published: 22 May 2019

ID: G00361779

Analyst(s): Jo Liversidge , Jason Wong , Yefim Natis , Adam Woodyer , Patrick Sullivan , Rita Sallam , Keith Guttridge , Christina Klock , Kimberly Harris-Ferrante , Adnan Zijadic , Theodore Travis , Penny Gillespie , Julian Poulter , Olive Huang , Nadine LeBlanc , Steve Riley , Ed Thompson , Ilona Hansen , Benjamin Bloom , Bart Willemsen


Salesforce’s technological improvements, and continued focus on accelerated growth in the CRM sector, pushed its revenue beyond $13 billion in its fiscal 2019. In this document, Gartner rates Salesforce in its entirety to help you gauge its overall suitability for your organization.

Table Of Contents

Overall Rating

  • Overall Rating: Strong

Detailed Rating

  • Product/Service: Strong
  • Support/Account Management: Positive
    • Sales and Account Management
    • Customer Support
  • Pricing Structure: Variable
  • Technology/Methodology: Positive
  • Strategy: Strong
  • Corporate Viability: Strong
    • Financial: Positive
  • Recommendations
    • Prospective Salesforce Customers
    • Existing Salesforce Customers

Additional Analyst Insights

  • Salesforce Products
    • Sales Cloud
    • Service Cloud
    • Commerce Cloud
    • Marketing Cloud
    • Einstein Analytics
    • Industries
    • Essentials
  • Salesforce Technology
    • Lightning Platform
    • MuleSoft Anypoint Platform
    • Shield and Security Health Check
    • Privacy
  • Salesforce Services and Support
    • Salesforce Partner Network
    • Salesforce Success Cloud
  • Salesforce Ecosystem
    • AppExchange
    • Trailhead
    • Salesforce Ventures

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