Gartner Research

Optimize Your SAP S/4HANA Service Provider Selection by Leveraging Gartner Client References

Published: 22 May 2019

ID: G00380796

Analyst(s): Fabio Di Capua, Duy Nguyen, Susan Tan

Summary

Service provider capabilities for SAP S/4HANA application services vary significantly. Sourcing, procurement and vendor management leaders selecting S/4HANA service providers can optimize their selection criteria by leveraging vendor performance feedback provided in Magic Quadrant client surveys.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Identify Critical Success Factors and Apply the Correct Comparable References
  • Mitigate Implementation Risk With Adequate Contractual Protection for Project Delays and Nondelivery
  • Shift Part of the Risk to Service Provider by Ensuring an At-Risk Amount of at Least 15% of Contract Value

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