Gartner Research

Digital Training and Literacy Programs


This summary contains input from sixteen members regarding digital training and literacy programs. We begin this summary with an overview of members' digital training programs, including program goals and core competencies being addressed. We then discuss the groups covered under members' digital training programs, along with levels of customization in program delivery. Next, we identify members' preferred learning formats for delivering digital training, average training durations, and methods for evaluating training participants' performance. We also examine members' business functions involved in creating training programs and resourcing mixes for staffing training programs. We close by discussing members' approaches for funding and measuring the impact of digital training programs.

Published: 22 May 2019

ID: G00414661

Analyst(s): Consult the Board Research Team

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