Gartner Research

Achieve Successful Managed Mobile Services Deals by Avoiding These Pitfalls

Published: 23 May 2019

ID: G00386788

Analyst(s): Katja Ruud, Lisa Unden-Farboud, Pablo Arriandiaga

Summary

It has become increasingly complex to ensure that the ever-expanding mobile estate is well-managed from the cost and operational perspectives. Sourcing, procurement and vendor management leaders must diligently assess cost, risk and enterprise value to differentiate MMS offerings and ensure success.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Pitfall No. 1: Higher Costs, Hidden Costs and Missed TCO Targets
  • Pitfall No. 2: Not Validating the Operational Quality
  • Pitfall No. 3: Unrealized Business Outcome Objectives

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.