Gartner Research

Achieve Successful Managed Mobile Services Deals by Avoiding These Pitfalls

Published: 23 May 2019

ID: G00386788

Analyst(s): Katja Ruud , Lisa Unden-Farboud , Pablo Arriandiaga


It has become increasingly complex to ensure that the ever-expanding mobile estate is well-managed from the cost and operational perspectives. Sourcing, procurement and vendor management leaders must diligently assess cost, risk and enterprise value to differentiate MMS offerings and ensure success.

Table Of Contents
  • Key Challenges



  • Pitfall No. 1: Higher Costs, Hidden Costs and Missed TCO Targets
  • Pitfall No. 2: Not Validating the Operational Quality
  • Pitfall No. 3: Unrealized Business Outcome Objectives

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