Gartner Research

Contracting for Services Primer for 2019

Published: 05 February 2019

ID: G00710083

Analyst(s): Gilbert van der Heiden, Alan Stanley, David Groombridge

Summary

Contracting for IT services is rapidly tilting toward outcome-based delivery with focus on agile and DevOps models, while increasingly leveraging AI. Sourcing, procurement and vendor management leaders should partner with providers that have a distinct AI advantage to meet business objectives.

Table Of Contents

Scope

Analysis

Topics

Planned Research

Suggested First Steps

Essential Reading

Tools and Toolkits

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