Gartner Research

Key Trends and Best Practices Impacting Shared Services Customer Relationship Management

Published: 01 March 2019

ID: G00707273

Analyst(s): Finance Research Team


As shared services leaders look to optimize operations and value to customers, they need to assess the applicability of two key trends and best practices impacting shared services customer relationship management in 2019 and beyond.

Table Of Contents

The Constantly Changing Business Landscape

1. Focus on Adding Value to Customers

2. Embed Customer Centricity in Operations


Recommended by the Authors

About This Research

Presentation Deck

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