Gartner Research

Key Trends and Best Practices Impacting Shared Services Talent Management

Published: 01 March 2019

ID: G00707272

Analyst(s): Finance Research Team


As shared services leaders look to drive organizational performance and value to customers, they need to assess the applicability of three key trends and best practices impacting shared services talent management in 2019 and beyond.

Table Of Contents

Digitalization Creates New Opportunities

1. Evolve the Role of Shared Services Leaders

2. Adapt the Workforce for the Digital Era

3. Continue to Build Problem-Solving Competency


Recommended by the Authors

About This Research

Presentation Deck

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