Gartner Research

Key Trends and Best Practices Impacting Shared Services Strategy and Structure

Published: 01 March 2019

ID: G00416805

Analyst(s): Finance Research Team


As shared services leaders look to advance their organizations’ maturity and drive value to customers, they need to assess the applicability of five key trends and best practices impacting organizational strategy and structure in 2019 and beyond.

Table Of Contents

The Constantly Changing Operating Environment

1. Run Shared Services Like a Business

2. Expand Support and Geographic Coverage

3. Increase the Services Scope

4. Enable Value Delivery Via Effective Governance

5. Embed Growth-Focused Principles in Operations


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About This Research

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