Gartner Research

Key Trends and Best Practices Impacting Shared Services Performance Management

Published: 01 March 2019

ID: G00707274

Analyst(s): Finance Research Team


As shared services leaders look to optimize operations and value to customers, they need to assess the applicability of four key trends and best practices impacting shared services performance management in 2019 and beyond.

Table Of Contents

The Constantly Changing Operating Environment

1. Keep Abreast of Emerging Technologies

2. Determine RPA’s Role in Your Organization

3. Improve Analytics Capabilities to Drive Value

4. Streamline End-to-End Processes


Recommended by the Authors

About This Research

Presentation Deck

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