Gartner Research

Proactive Peer-To-Peer Connection (Gamma Corporation)

Published: 09 January 2019

ID: G00704453

Analyst(s): Finance Research Team


Gamma Corporation improved customer commitment by facilitating peer-to-peer communication exchanges to address incorrect customer perceptions about the harms caused by shared services. SSO leaders can use this case study to leverage engaged customers as advocates for the SSO in the enterprise.

Table Of Contents


Solution Highlights



Peer Profile Matching

Targeted Peer-to-Peer Connections

Opportunistic Peer-to-Peer Connections



About This Research

Recommended by the Authors

Presentation Deck

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