Gartner Research

Market Share Analysis: ITOM, Delivery Automation Software, Worldwide, 2018

Published: 23 May 2019


Solutions that support IT initiatives, efficiencies and cost optimization pushed ITOM delivery automation to $8.6 billion, despite continued pressure from cloud providers. Technology service providers must counter competition with integrated modular offerings that grow with IT maturity.

Included in Full Research

  • Key Market Findings
  • Vendor Performance Highlights
  • ITOM Delivery Automation Achieves Double-Digit Growth
  • Disruptive Drivers: DevOps, Digital Business, Cloud, IoT and Shift in Buying Behavior
  • Microsoft — Azure Management and Security Solutions Top Automation Tool Market
  • VMware — Strong Double-Digit Growth Continues
  • IBM — Traditional ITOM Tool Provider Declines but is Modernizing
  • BMC — Loyal Customers Continue Support
  • Micro Focus — Growth Through Acquisition
  • Broadcom (CA Technologies) — Maintains ARO Leadership
  • IBM — Increase in Nontraditional Accounts Offsets Slower Overall Growth
  • XebiaLabs — Focus on Enterprise Scale and Technology Depth
  • Electric Cloud — Rapid Organic Growth Continues
  • Puppet — Open Source Experiences Commercial Growth


Laurie Wurster

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