Gartner Research

Market Share Analysis: ITOM, Delivery Automation Software, Worldwide, 2018

Published: 23 May 2019

ID: G00389908

Analyst(s): Laurie Wurster


Solutions that support IT initiatives, efficiencies and cost optimization pushed ITOM delivery automation to $8.6 billion, despite continued pressure from cloud providers. Technology service providers must counter competition with integrated modular offerings that grow with IT maturity.

Table Of Contents
  • Key Market Findings
  • Vendor Performance Highlights

Market Share Data

Overall Market Segment Performance Analysis

  • ITOM Delivery Automation Achieves Double-Digit Growth
  • Disruptive Drivers: DevOps, Digital Business, Cloud, IoT and Shift in Buying Behavior

Top Vendors Analyzed

  • Microsoft — Azure Management and Security Solutions Top Automation Tool Market
  • VMware — Strong Double-Digit Growth Continues
  • IBM — Traditional ITOM Tool Provider Declines but is Modernizing
  • BMC — Loyal Customers Continue Support
  • Micro Focus — Growth Through Acquisition

Other Notable Vendors

  • Broadcom (CA Technologies) — Maintains ARO Leadership
  • IBM — Increase in Nontraditional Accounts Offsets Slower Overall Growth
  • XebiaLabs — Focus on Enterprise Scale and Technology Depth
  • Electric Cloud — Rapid Organic Growth Continues
  • Puppet — Open Source Experiences Commercial Growth

Mergers and Acquisitions

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.