Gartner Research

The CIO’s Role in Creating a Culture That Performs

Published: 24 May 2019

ID: G00373365

Analyst(s): Jessica Knight , Christie Struckman , Elise Olding


Companies do not always have the culture they need to achieve their objectives. CIOs have an unprecedented opportunity to play a vital role in creating a culture that impacts key business outcomes meaningfully.

Table Of Contents
  • Key Challenges



  • Gain Actionable Culture Intelligence With Employee-Led Diagnosis
    • Experiment With Multiple Assessment Methods
  • Help Teams Apply Culture Day-to-Day
    • Gates Foundation Translates Culture With Team-Defined Culture Templates
    • Help Employees Manage Culture Tension
  • Reinforce Culture Through Leader Modeling That Includes Technology and Process Remodeling
    • CMI Equips Leaders to Model Behavior and Remodel Processes

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