Gartner Research

Customers Rate Their Analytics and BI Platform Experience, 2019

Published: 28 May 2019

ID: G00382867

Analyst(s): Austin Kronz , Rita Sallam , James Richardson , Kurt Schlegel


When selecting modern analytics and business intelligence platforms, data and analytics leaders should evaluate strategic factors such as customer experience, quality of support and vendor ethics as aspects beyond functionality.

Table Of Contents
  • Ease of Use, Complexity of Data and Breadth of Use
  • Customer Experience
    • Ability to Achieve Business Benefits
    • User Enablement
    • Availability of Skilled Resources From Vendor
    • Availability of Skilled Resources From Market
  • Operations
    • Product Support
    • Product Quality
    • Ease of Upgrade/Migration
  • Sales Execution
  • Diversity, Ethics and Culture of Vendor
  • Methodology

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