Published: 29 January 2019
Analyst(s): Financial Services Business Leader Research Team
In 4Q18, we surveyed retail banking professionals to identify priorities and pressing challenges for 2019. This report highlights key trends and benchmarks retail banking leaders’ priorities against those of their peers.
Table 1: Problem Categories
Table 2: Key to Figure 2 — Common Problems
Critical Priorities: Seeking Support
Critical Priorities: Managing Effectively
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