Gartner Research

Retail Banking Outlook for 2019

Published: 29 January 2019

ID: G00418524

Analyst(s): Financial Services Business Leader Research Team


In 4Q18, we surveyed retail banking professionals to identify priorities and pressing challenges for 2019. This report highlights key trends and benchmarks retail banking leaders’ priorities against those of their peers.

Table Of Contents

Emerging Issues

Table 1: Problem Categories

Table 2: Key to Figure 2 — Common Problems

Critical Priorities: Seeking Support

Critical Priorities: Managing Effectively


About This Research


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