Gartner Research

How Utility CIOs Build and Maintain the Business Relevance of IT

Published: 29 May 2019

ID: G00388367

Analyst(s): Ethan Cohen


Utilities are scaling digital but must also build and maintain the business relevance of IT. This research gives utility CIOs recommendations to help them create this relevance and the vital linkage between digital innovation in the business and digital capability in IT.

Table Of Contents
  • Key Challenges



  • Build IT Relevance Using a “Business Tango”
  • Implement an Agile, Scalable, Flexible IT Operating Model
  • Maintain the Business Relevance of IT
  • Additional Actions Utility CIOs Can Take to Create and Maintain Relevance

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