Gartner Research

How Utility CIOs Build and Maintain the Business Relevance of IT

Published: 29 May 2019

ID: G00388367

Analyst(s): Ethan Cohen

Summary

Utilities are scaling digital but must also build and maintain the business relevance of IT. This research gives utility CIOs recommendations to help them create this relevance and the vital linkage between digital innovation in the business and digital capability in IT.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Build IT Relevance Using a “Business Tango”
  • Implement an Agile, Scalable, Flexible IT Operating Model
  • Maintain the Business Relevance of IT
  • Additional Actions Utility CIOs Can Take to Create and Maintain Relevance

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.