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Gartner Research
Shared Services Metrics Library
Summary
This library contains a comprehensive list of metrics that shared services leaders use to measure and evaluate the progress of different finance processes. The metrics are classified into two categories efficiency (cost, time, and volume) and effectiveness (quality and impact).
Published: 04 February 2019
ID: G00423851
Analyst(s): Finance Research Team
Table Of Contents
Table of Contents
Performance Metrics for Purchase-to-Pay
Performance Metrics for Order-to-Cash
Performance Metrics for Record-to-Report
Performance for Hire-to-Retire
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