Gartner Research

Shared Services Metrics Library

Published: 04 February 2019

ID: G00423852

Analyst(s): Finance Research Team


This library contains a comprehensive list of metrics that shared services leaders use to measure and evaluate the progress of different finance processes. The metrics are classified into two categories efficiency (cost, time, and volume) and effectiveness (quality and impact).

Table Of Contents

Table of Contents

Performance Metrics for Purchase-to-Pay

Performance Metrics for Order-to-Cash

Performance Metrics for Record-to-Report

Performance for Hire-to-Retire

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