Gartner Research

The Importance of a Well-Defined Service Management System

Published: 04 January 2019

ID: G00425083

Analyst(s): Finance Research Team


Shared services leaders must establish an effective service management system to ensure customers receive the most efficient, reliable and effortless service experience possible. This resource shares key benefits of a well-defined service management system.

Table Of Contents


Greater Business Relevance in Service Offerings

Consistent Customer Experience

Effective Measurement and Communication of Shared Services’ Impact

Timely Identification and Implementation of Improvements


Recommended by the Authors

About this Research

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