Published: 04 January 2019
Analyst(s): Finance Research Team
Shared services leaders must establish an effective service management system to ensure customers receive the most efficient, reliable and effortless service experience possible. This resource shares key benefits of a well-defined service management system.
Greater Business Relevance in Service Offerings
Consistent Customer Experience
Effective Measurement and Communication of Shared Services’ Impact
Timely Identification and Implementation of Improvements
Recommended by the Authors
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