Gartner Research

The Role of Improvement Management in Shared Services

Published: 01 March 2019

ID: G00707220

Analyst(s): Finance Research Team


Improvement management is crucial for enhancing the quality and value of services. Shared services leaders must establish an improvement management framework that helps to identify and prioritize improvement opportunities, implement and monitor their progress, and build a culture of improvement.

Table Of Contents


Identify Areas of Improvements to Solve for Critical Business Problems

Establish the Right Roles and Responsibilities to Implement Improvement Initiatives

Track Progress of Improvement Initiatives to Remove Interim Bottlenecks

Motivate and Empower Staff to Drive a Culture of Improvement

Table 1: Assessing Demonstration of Problem Solving


Recommended by the Authors

About This Research

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