Gartner Research

The Role of Performance Management in Shared Services

Published: 13 February 2019

ID: G00707217

Analyst(s): Finance Research Team


Performance management is fundamental to the success of every shared services organization. It provides shared services leaders a framework to measure, track and report shared services progress and seize new opportunities to improve.

Table Of Contents


Measuring Shared Services Performance Using High-Impact Metrics

Reporting Relevant Metrics to Stakeholders

Leveraging Metrics Data to Inform Improvements


Recommended by the Authors

About This Research

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