Gartner Research

Live Channel Effectiveness Primer for 2019

Published: 08 February 2019

ID: G00710608

Analyst(s): Customer Service and Support Research Team

Summary

Live channel effectiveness is the practice of delivering a low-effort customer service experience through service representatives. Service leaders must align their knowledge management systems and quality assurance team to support reps in efficiently and comprehensively resolving customer issues.

Table Of Contents

Scope

Analysis

Topics

Planned Research

Suggested First Steps

Essential Reading

Tools and Toolkits

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