Gartner Research

Enhance Personal Tech Products With Voice-AI Enabled, Domain-Specific User Experiences

Published: 29 May 2019

ID: G00369303

Analyst(s): Werner Goertz


Consumers expect intuitive, multimodal AI experiences from personal technologies. Product managers should address these demands through an appropriate combination of specialist and generalist VPA platforms, leveraging existing development frameworks.

Table Of Contents


  • Enhance Products’ UX by Combining Generalist and Specialist VPA Services
  • Use Cloud AI Providers’ AI Services as Generalist VPA platform
  • Use Specialist VPA Systems, Platforms or Cloud Services to Add Domain-Specific Entities
  • Google Duplex Technology Is an Early Example of a Voice AI With Domain Expertise
  • Use Megavendors’ Cloud Services for Cost-Effective Product Enhancements and Accelerated Time to Market
  • Developer Skills, Not Data Scientists Are Required to Enhance Products With AI Services

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