Gartner Research

10 Competencies an I&O Leader Should Embrace to Be Successful Supporting Digital Business

Published: 30 May 2019

ID: G00383124

Analyst(s): Katherine Lord


A command-and-control leadership style does not foster servant leadership in I&O teams, inhibiting the team’s ability to drive innovation and agility. I&O leaders must assess and adapt their leadership style to better support digital transformation using the 10 key competencies of servant leaders.

Table Of Contents
  • Key Challenges



  • Assess Leadership Style Against the 10 Competencies
  • Identify Competencies in Need of Growth and Develop an Action Plan to Cultivate Servant Leadership and Reduce Deficiencies
    • Additional Considerations for Self-Assessment
  • Coach I&O Staff in Leadership Roles

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