Gartner Research

Kick-Start Your IT Value Story With Metrics That Matter

Published: 30 May 2019

ID: G00385728

Analyst(s): Robert Naegle, Chris Ganly

Summary

CIOs who want to tell an IT value story that matters to business leaders must create and report metrics that map to business leaders’ priorities. To get started, communicate IT’s impact on business leadership priorities like revenue/value creation, cost optimization/efficiency and risk mitigation.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Determine How IT Enables and Facilitates Value Creation/Revenue Generation
  • Demonstrate IT Spending and Cost Control Focused on Business Outcomes
  • Identify Risk Exposure and Communicate Remediation Impact
  • Conclusion

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