Gartner Research

How to Foster Continuous Improvement With 3PL Providers

Published: 30 May 2019

ID: G00385259

Analyst(s): Courtney Rogerson


Companies often struggle to continuously obtain added value from their 3PL providers. This research helps supply chain leaders responsible for logistics develop effective, continuous improvement programs to maximize the value of their relationships with 3PL providers.

Table Of Contents
  • Key Challenges



  • Identify Possible Opportunities Across the Five Primary Categories of Continuous Improvement: Technology, Process, People, Governance and Innovative Solutions
    • Technology
    • Process
    • People
    • Governance
    • Innovative Solutions
  • Assess Market Context, Baseline the Current State and Identify Gaps Using the Logistics Hierarchy of Metrics
    • What Is Happening?
    • Where Do We Want to Be and Why Does This Matter?
    • What Are the Priorities?
  • Segment 3PL Provider Portfolios and Align Continuous Improvement Programs With the Best Fit
    • Who Do We Want to Work With?
  • Seek Formal Continuous Improvement Commitments From 3PL Providers via Contractual Mechanisms
  • Recognize and Reward Success to Encourage Further Improvement

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.