Published: 30 May 2019
ID: G00385300
Analyst(s): Gary Spivak, Kenneth Gonzalez
ServiceNow has expanded beyond its ITSM roots with offerings covering three major product lines. In 2018, it rebranded, focusing on specific roles and driving business value. Gartner customers express a high level of interest in ServiceNow, as they embark on digital transformation initiatives.
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