Gartner Research

Security and (Not or) User Experience Determine Success of Citizen Digital IDs

Published: 31 May 2019

ID: G00401050

Analyst(s): Arthur Mickoleit


Digital ID is essential to digital government success, but governments struggle to stay on top of rapidly evolving services and technologies. Government CIOs need to design identity schemes that better balance security and user experience, and that can adapt to changing context.

Table Of Contents
  • Key Challenges



  • Good Identity Design Considers Security and User Experience
  • Technology Choices Impact Security and Acceptance of Citizen Digital IDs

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