Gartner Research

How to Understand and Validate Vendors’ AI Software Claims

Published: 03 June 2019

ID: G00383490

Analyst(s): Whit Andrews


Software vendors commonly make claims about the superiority of their applications’ use of AI technologies compared to the competition. Application leaders who investigate these claims and seek clarity from vendors and references are the most likely to achieve success with AI.

Table Of Contents
  • Key Challenges



  • Discard Any Product Differentiation Claims That Vendors Cannot Tie to Measurable Business Impact
  • Detail How Often Vendors Retrain Their Models, and Whether the Models You Use Will Incorporate Your Own Data
  • Document Where Vendors Get the Data to Train Their Solutions, as Unique Data Resources Are Key for AI Success

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