Gartner Research

Insurance CIOs Need a Better Balance to Deliver on Cost Optimization

Published: 03 June 2019

ID: G00389426

Analyst(s): Richard Natale , Juergen Weiss


Gartner’s Cost Value Matrix indicates that 55% of insurers are cost-inefficient, and many organizations’ positions have deteriorated since 2016. To demonstrate tangible results to the executive board, life and P&C insurance CIOs must better prioritize and structure their cost optimization efforts.

Table Of Contents


  • Insurance CIOs Struggle to Deliver on Cost Optimization
  • The Gartner Cost Value Matrix
  • The Majority of Insurers Fall Into the Cost-Inefficient Quadrant
    • There Are Huge Spending and Revenue Differences Between the Four Quadrants
  • CVM Development Between 2016 and 2019
  • Cost Optimization Ideas to Progress to Another Quadrant

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.