Gartner Research

Defining Urban Ecosystem Objectives and Measurements to Develop a Smart City Vision

Published: 04 June 2019

ID: G00361418

Analyst(s): Bettina Tratz-Ryan , Bill Finnerty


CIOs focused on digital government are transitioning from individual urban projects to a cross-domain smart city vision and roadmap. This vision and the roadmap necessary to realize it prioritize citizen objectives and require collaboration and the exchange of data across all ecosystem partners.

Table Of Contents
  • Impacts


  • The CIO’s Role in Smart City and Intelligent Urban Ecosystem Development
  • Case Study: Bilbao (Basque Country)
    • Vision: Bilbao 2025 and Zorrotzaurre
    • KPIs and Measurement for Success
    • Data Exchange to Improve Service Delivery Goals
    • Conclusion

Impacts and Recommendations

  • Cross-Domain Smart City Visions Require the Creation of Objectives to Develop and Scale Infrastructure and Application Environments
  • Accountability Through KPIs Measures Performance Management as Well as Citizen and Ecosystem Impact
  • Data Exchanges Will Identify Insights and Data Points to Be Shared Between Different Objectives and Stakeholders Within Government and Across the Ecosystem
  • Conclusion

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