Gartner Research

How to Select the Best-Fit Vendor for Your Digital Experience Platform

Published: 05 June 2019

ID: G00407240

Analyst(s): Mick MacComascaigh, Irina Guseva

Summary

DXP technology represents a multiyear commitment and involves considerable time and expense. Application leaders in charge of customer experience and digital experience programs should use this vendor selection framework to pick the best-fit solution and control their own destiny.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Ensure That the Evaluation Team Includes Functional, Technical and Line-of-Business Staff
  • Link Selection to the Digital Technology Strategy and Use Critical Use Cases to Identify the Desired Outcomes
  • Take Charge of the Demo and/or POC Processes
  • Scrutinize the Vendor’s Customer, Partner and Developer Communities

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