Gartner Research

Developing Digital Dexterity: How to Prepare Your Workforce for the Future of Digital

Published: 28 April 2019

ID: G00706406

Analyst(s): Human Resources Research Team


Organizations today need a different kind of employee — a digitally dexterous employee. Heads of L&D must learn about digital dexterity, spot its myths and common misconceptions and understand how to identify and develop this rare breed of employees to fix their digital dexterity deficit.

Table Of Contents


What Businesses Need is Digital Dexterity

Who is Digitally Dexterous?

Myth 1: Millennials Hold the Key to Digital Dexterity

Myth 2: Employees With IT Backgrounds are Digitally Dexterous

Myth 3: Digital Ability is Most Important for Achieving Digital Business Outcomes

Developing Digital Dexterity

Distilling Digital Dexterity Into Competencies That Matter

Leveraging Digital Personas to Personalize Development

Table 1: Digital Dexterity Employee Personas

Showing Employees How Digital Dexterity Matters to Them

Brokering Development Experiences to Foster Digital Dexterity


Recommended by the Authors

About This Research


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