Gartner Research

How Technology Enhances Employee Experience Through Personalized HR Services

Published: 28 March 2019

ID: G00706441

Analyst(s): Human Resources Research Team


As technology offers more opportunities to personalize the design and delivery of HR solutions, HR leaders must take three things into consideration to ensure their strategy is effective.

Table Of Contents


HR Personalization Benefits

HR Personalization Concerns

Principles for Personalizing in HR

Principle 1: Prioritize Helping Over “Wowing”

Principle 2: Consider Starting by Prioritizing Personalization of Delivery

Principle 3: Humanize the Digital Experience


Recommended by the Authors

About This Research


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